Support
Service and Support Options
Omni Accounts prides itself on offering leading edge accounting software that is
both intuitive and easy to user, requiring minimal support. However, we also realise
that no matter how intuitive Omni might be there will always be a need for comprehensive
and professional support which we provide.
Omni Accounts therefore offers a range of service and support options to help you
to get started, answer your Omni Accounts related questions and deal with any technical
enquiries.
Support times
Our support centre hours are weekdays from 8.30 am to 4.30pm.
First 30 Days support
All e-mail and tele-support for the first 30 days is free. 0861-666-472 (0861-OMNISA)
E-mail support
All Omni e-mail support is free and will allow you to post your query whenever it
suits you. Every attempt is made to reply to you within 24 hours or sooner, except
over week-ends and public holidays. All such queries are responded to on the first
working day following the holiday or weekend in question.
Tele support - per Incident
We have structured this contract to allow Omni customers to prepay for a selected
number of support incidents in any one year. Should a specific query require more
than one call to resolve, the extra resulting call will be treated as part of the
same incident and will not affect the balance of your quota of incidents in hand.
You may contact our experienced support any time during our support hours as outlined
above.
Click the service below to order.
NOTE: An incident is a specific question or query regarding an aspect of the Omni
accounting software.
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Unlimited tele-support
Omni Accounts prides itself on offering services to suit all customers' needs. Our
experienced support team will answer any software related "How do I?" questions,
as well as any technical issues arising from the software itself. The unlimited
tele-support package allows you to raise any number of support enquiries at the
rates listed below:
Click the service in the table below to order.
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Upgrade to Unlimited tele-support
Users who have purchased and used up the 5 incidents are at liberty to purchase
another 5 incident top-up or upgrade their support to unlimited at the rates listed
below. The unlimited contract will effectively be back dated to the date of the
original 5 incident purchase date.
Click the service in the table below to order.
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Customers who ensure that their software is kept up-to-date with a valid Upgrade Subscription will be entitled to receive preferential Annual Tele-Support prices.
