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5 Key Benefits of Delivery Management Software

5 Key Benefits of Delivery Management Software

5 Key Benefits of Delivery Management Software

South Africans are a resourceful bunch, and statistics agree.

“Small businesses have, without much fanfare, slowly taken over more of the turnover pie. In 2013, small businesses generated 16% of total turnover in the formal business sector, expanding to 22% in 2019. The contribution of large business waned over the same period, from 75% to 68%” (Source).

Building a business in these tricky economic times is a feat in itself. However, maintaining and growing a business is where the real challenge lies.

One of the hiccups that small businesses face is scaling up from a few deliveries a day to dozens or hundreds a day.

Scheduling drivers and choosing delivery routes is one thing as the load increases. However, add to this trying to somehow keep track of the constant ebb and flow of outgoing items, returns, payments, non-delivery, lost packages and breakages and it’s easy to see why SME owners have migraines.
If there is a simpler and more efficient way of managing deliveries, then it makes sense to look into it, right?

What is Delivery Management Software?

Software for delivery management can be defined as a platform for automating crucial logistical operations, such as dispatching, distributing orders, tracking vehicles, route planning and more.

Not too long ago, delivery management tools consisted of issuing your drivers with a printout of their routes and sending them on their way. Using Google maps and other route planning tools is a huge step up from these archaic methods, and a welcome relief for drivers.

However, there is often still a disconnect between these mobile apps, driver contact, and effective customer communication in last-mile delivery systems for SMEs. What we want is a smooth transition from items leaving the warehouse to secure doorstep delivery with as much accurate communication in between as possible.

Is delivery management software all it’s cracked up to be? What are some of the benefits of investing in these advanced tools for your business?

More Efficient Delivery

When it comes to logistics, time is money – literally.

Manually setting up deliveries and trying to determine the shortest and most efficient routes can be a real headache. Faster deliveries mean that drivers are freed up to fulfil more orders, customers are happier, and your business flourishes.

Imagine being able to enter a sales order into your accounting system and simply let the algorithms do the rest. This includes creating a Trip Sheet that defines the most efficient routes for all drivers. Delivery management software creates a magical flow from purchase to delivery, including accurate order picking, stock management, and the all-important optimised vehicle routes.

Enhanced Driver Management

The more bodies involved in a process, the bigger the margin for error. Nobody wants to be playing Broken Telephone with customer orders at stake.

Therefore, it’s necessary to track and monitor all drivers at all times on real-time platforms that are accurate and user-friendly. A good delivery management system will offer straightforward methods to keep everyone in the loop.

Reduce Costs to Grow Your Business

The most direct route, accurate inventory picking, focused drivers – what more could you want?

Omni Accounting offers an additional module that makes loading and distribution a breeze.
“Vehicles can be created with their load capacities in weight as well as volume within Omni Accounts.

A list of drivers can also be created. When the load is added to a particular vehicle, the system will, through a process of comparing the dimensions and weight of the stock being loaded, to the carrying capacity of the vehicle, warn you in the event that the vehicle becomes overloaded.

At this point, the user will be given the option to either reduce the load or transfer it to another vehicle with a higher load capacity.”

Something at the forefront of every fleet manager’s mind is fuel costs. They can be eye-wateringly pricey, yet are one of the simplest costs to manage. The shortest route from A to B is usually the less expensive one, and this plan is set up automatically to eliminate guesswork and lost drivers.

Who would say no to higher profit margins with less work?

Minimise Wasted Time

In today’s digital world, there is very seldom a reason to perform repetitive manual tasks when there is a piece of software that can do it better, faster, and more accurately than your team can.

Time spent on customer service calls, sales, networking and reworking internal systems is never wasted. And they are not tasks that can be automated as they require the finesse of a personal human touch.

To this, you can add efficiently optimised routes for your drivers, resulting in fewer non-delivery situations, and simple daily reconciliations.

Excellent Customer Experience

We’ve all had the experience of a company sending a message telling us that our order will be delivered between 8 am and 5 pm on Wednesday. It’s frustrating, right? Do you go out to pick up the kids from school? Do you even go to work for the day and risk a disgruntled driver calling to ask you where you are?

Delivery management software removes this customer service killer by reducing the delivery windows and allowing for constant, up-to-date communication. Managing customer expectations is high on the list of priorities of smart businesses that want to reduce client churn and grow their company.

What Is the Best Delivery Management Software?

The best delivery management software for your business should have the capability to reduce fuel and time wastage, keep your customers and staff happy, streamline and speed up deliveries, and keep your drivers on top of their game.

It will also free you up to get involved in the aspects of your business that will help you grow and thrive as a key player in the South African economy.

Do you have questions about this software and how it can work for your business? If so, please feel free to contact our helpful, professional team at your convenience.