Omni Help & Support
Service and Support Options
Omni Accounts prides itself on offering leading edge accounting software that is both intuitive and easy to use, requiring minimal support. However, we also realise that no matter how intuitive Omni might be there will always be a need for comprehensive and professional support.
Omni Accounts therefore offers a range of service and support options to help you to get started, answer your Omni Accounts related questions and deal with any technical enquiries.
Support times
Our Support Centre hours are weekdays from 8.30 am to 4.30pm.
First 30 Days support
All e-mail and tele-support for the first 30 days (from date of registration of the software) is free. Call 0861-666-472 (0861-OMNISA). An alternate number is 031-2668182
Free E-mail support
You can email us and your email will be responded to within 3 working days. This does not apply to Registration Emails which will be handled the same day.
Telephone & Priority Email Support
This option includes Telephonic Support, Priority Email Support and if deemed necessary Remote Assistance via TeamViewer. This is a chargeable service, payable in advance, for 1 year of support. The cost of this option is calculated at 8% of your software value with a minimum amount of R999.00. Non-current versions of Omni Accounts will pay 9% of software value. Request a Quote or please call 086 166 6472.
Hourly Support
Should you require custom reports written to your specifications, Data Analysis to help you resolve issues with your data or other services which fall outside the scope of Telephone/Email support, these services are charged out at our current hourly support rates. Request a Quote or please call 086 166 6472.
Upgrade Subscription plus Telephone Support.
This option combines the annual upgrade subscription (which ensures you stay on the latest software version) with Telephone & Priority Email support for 1 year. The cost of this option is calculated at 17.5% of your software value with a minimum amount of R999.00. Note that upgrade subscriptions for older software versions will incur a Catch-Up Fee. Request a Quote or please call 086 166 6472.
Telephone & Email support - per Incident
We have structured this contract to allow Omni customers to prepay for a single support incident. Should a specific query require more than one call or email to resolve, the extra resulting call will be treated as part of the same incident. You may contact our experienced support any time during our support hours as outlined above. The cost of this option is R440.00 for one incident. Click the link to order.
NOTE
- An incident is a specific question or query regarding an aspect of the Omni Accounts software.
- All prices include VAT unless stated otherwise.
- Terms and Conditions apply
- Support is only available for Versions 7.13.60 and later.