Add the ability to capture and follow up communications for a wide variety of functions. These communications work in conjunction with Omni’s Contacts, which are held in a common database table that can be linked to Customers, Suppliers and Employees.
Examples of the types of communications that can be tracked are:
Using communications ensures that staff timeously follow up documents – for example, quotes, purchase orders, outstanding invoices, inter warehouse documents etc. The communications are logged automatically when emailed or they can be manually created. Communications can be configured to have a follow-up date and to automatically notify the relevant user when they open Omni.